Privacy Policy

In today's digital age, privacy protection is the core cornerstone of our trustful relationships. EpiphGift is firmly committed to protecting your personal privacy and ensuring that you feel safe and secure in every aspect of your interaction with us. This Privacy Policy details the principles and practices we follow in collecting, using, storing, sharing and protecting your personal information.

1. Information Collection

1.1 Website Visit Information Collection

When you visit our website, our servers automatically record basic information such as your IP address, browser type and version, visit time, and pages viewed. This information helps us analyze usage patterns and optimize your browsing experience, but is not used to personally identify you.

1.2 Customized Gift Order Information

When you place an order for our products (Challenge Coins, Pins, Medals, Wristbands, Lanyards or PVC Gifts), we collect personal details including your name, contact information, and delivery address. For payments, we work with secure payment institutions and never store complete payment information like credit card numbers.

1.3 Design Materials and Customer Communication

If you upload design materials or communicate with our customer service team, we collect files, images, and text descriptions solely for creating your customized gifts. These materials are handled according to strict data management regulations after order completion.

2. Information Use

2.1 Core Purpose of Service Provision

We use your information primarily to provide customized gift services, including design, production, delivery, and customer support. Your order information guides our entire service process to ensure quality and timely delivery.

2.2 Internal Analysis and Optimization

Anonymized information may be used for internal analysis to understand user trends and preferences, helping us develop better products and optimize services.

2.3 Marketing Information

With your consent, we may send marketing information about new products or promotions. You can unsubscribe anytime using links in our communications or by contacting customer service.

3. Information Storage and Protection

3.1 Secure Storage Facilities

Your personal information is stored in highly secure servers with multiple protection measures including firewalls, encryption, and strict access controls. Physical security measures include 24/7 monitoring and environmental controls.

3.2 Continuous Security Maintenance

Our professional security team conducts regular system checks and updates. Employees undergo rigorous privacy training and must follow strict confidentiality regulations.

4. Information Sharing and Disclosure

4.1 Limited Necessary Sharing

We only share necessary information with essential partners (like logistics and payment providers) to complete your order. Strict confidentiality agreements ensure your information remains protected.

4.2 Legal Disclosure

We may disclose information when required by law, but will minimize disclosure scope and ensure the process follows legal procedures to protect your privacy rights.

5. User Rights and Choices

5.1 Access, Correct, and Delete Information

You may access, correct, or delete your personal information anytime by contacting our customer service. We will respond promptly to your requests.

5.2 Marketing Preferences

You can choose whether to receive marketing information. Unsubscribe links are provided in all marketing communications for easy opt-out.